Question 1

How do I place an order?

Accepted Answer

Browse our products, add items to your cart, and proceed to checkout. You can pay via Visa, Mastercard, PayHere, or Cash on Delivery (COD). You'll receive an order confirmation email immediately after placing your order.

Question 2

Are all products on Emore authentic and genuine?

Accepted Answer

Yes, 100%. Every product is sourced directly from official distributors and brand partners. We do not sell grey-market or counterfeit goods.

Question 3

How fast is delivery?

Accepted Answer

Orders placed before 2 PM on business days are dispatched the same day. Standard delivery across Sri Lanka takes 1–3 business days. Colombo city deliveries are often next-day.

Question 4

Do you deliver island-wide?

Accepted Answer

Yes, we deliver to every district in Sri Lanka through our reliable courier partners.

Question 5

What is your return policy?

Accepted Answer

We offer a 7-day hassle-free return policy from the date of delivery. Items must be in original, unused condition with all original packaging and accessories.

Question 6

How long does a refund take?

Accepted Answer

Once we receive and inspect the returned item (1–2 business days), refunds are processed within 3–5 business days to your original payment method.

Question 7

Do products come with a warranty?

Accepted Answer

Yes. All products include the manufacturer's official warranty, honoured island-wide. The warranty period and terms vary by brand and product — check the individual product page for details.

Frequently Asked Questions

Orders & Purchasing

Shipping & Delivery

Returns & Refunds

Warranty & Support

Payments

Technical & Account

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