FREE DELIVERY over Rs. 5,000

Terms & Conditions

Please read these terms carefully before using the Emore website or placing an order.

Last updated: 8 May 2026

1. Acceptance of Terms

By accessing or using the Emore website (emo.lk), creating an account, or placing an order, you agree to be bound by these Terms & Conditions and our Privacy Policy and Cookie Policy. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account or place an order. By using our site you represent that you meet this requirement. Minors may use the site only under the supervision of a parent or guardian.

3. Your Account

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You must provide accurate, current, and complete information when registering.
  • You must notify us immediately of any unauthorised use of your account.
  • Emore reserves the right to suspend or terminate accounts that violate these terms, display suspicious activity, or are involved in fraudulent transactions.

4. Products & Pricing

  • All product descriptions, images, and specifications are provided in good faith but may contain errors. We reserve the right to correct errors at any time.
  • Prices are displayed in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless stated otherwise.
  • Prices may change without notice. The price confirmed at checkout is the price you pay.
  • We reserve the right to limit purchase quantities to prevent reselling or abuse.
  • Product availability is subject to stock levels. We may cancel orders for out-of-stock items and issue a full refund.

5. Orders & Payment

Placing an order constitutes an offer to purchase. A binding contract is formed only when we confirm your order by email. We reserve the right to refuse or cancel any order at our discretion.

  • We accept Visa, Mastercard, bank transfer, and cash on delivery (COD).
  • Payments are processed securely via PayHere. Emore does not store your card details.
  • COD orders are subject to availability in your area.
  • Fraudulent transactions will be reported to the relevant authorities.

6. Delivery

  • Standard delivery: 2–5 business days island-wide.
  • Express delivery (Colombo district only): 1–2 business days.
  • Free delivery on orders over LKR 10,000.
  • Delivery times are estimates and not guaranteed. Delays due to weather, holidays, or logistics partners are beyond our control.
  • Risk of loss passes to you upon delivery to the address provided.
  • Ensure your delivery address is accurate. Emore is not liable for deliveries to incorrect addresses.

7. Returns & Refunds

  • You may return an item within 7 days of purchase if it is unused, in original packaging, and accompanied by proof of purchase.
  • Items damaged due to misuse, physical damage, or opened software are not eligible for return.
  • To initiate a return, contact our support team at [email protected] or call +94 71 932 3266.
  • Approved refunds will be processed within 7–14 business days to the original payment method.
  • Delivery charges are non-refundable unless the return is due to our error or a defective product.

8. Warranty

All products sold on Emore carry the manufacturer's warranty. Warranty periods and coverage vary by product and brand and are displayed on each product page.

  • To submit a warranty claim, visit Account → Warranty Claims.
  • Warranty does not cover physical damage, water damage, or unauthorised modifications.
  • Emore acts as an intermediary for warranty claims and cannot guarantee repair or replacement timelines set by manufacturers.

9. Intellectual Property

All content on this site — including text, images, logos, product descriptions, and code — is the property of Emore or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

10. Prohibited Conduct

You agree not to:

  • Use the site for any unlawful purpose or in violation of these terms.
  • Attempt to gain unauthorised access to any part of the site or our systems.
  • Scrape, crawl, or harvest data from the site without our written permission.
  • Submit false reviews, fraudulent orders, or misleading information.
  • Circumvent security measures, rate limits, or access controls.
  • Use the site in any way that could damage, disable, or impair our services.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Emore and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site or any products purchased.

Our total liability for any claim arising from a purchase shall not exceed the amount paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Emore, its affiliates, and their respective officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these terms or misuse of the site.

13. Governing Law

These terms are governed by the laws of Sri Lanka. Any disputes arising from these terms or your use of the site shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

14. Changes to Terms

We may update these Terms & Conditions at any time. Material changes will be communicated by updating the “Last updated” date and, where appropriate, by email to registered customers. Continued use of the site after changes constitutes acceptance of the revised terms.

15. Contact Us

Questions about these terms? Reach us at:

Or use our contact form.